Terms & Conditions

These Terms & Conditions set out the agreement between you and Bunben Data Hub ("we", "us") when you create an account or use our website and services. By creating an account, you confirm that you have read and accept these Terms and our Privacy Policy, which explains how we handle your personal data.

Nothing in these Terms affects the rights you have as a consumer under Nigerian law, including the Federal Competition and Consumer Protection Act 2018.

Bunben Data Hub lets you buy MTN mobile data for any MTN Nigeria phone number. You fund a wallet on your account and use your wallet balance to pay for data, which we then deliver to the phone number you choose.

We are an independent reseller. We are not MTN Nigeria and are not affiliated with or endorsed by MTN. Data we deliver is supplied through MTN's services, and once it reaches the recipient's line, its use is subject to MTN's own terms.

To use our services, you must be at least 18 years old and create an account using accurate information, including your own email address and phone number. You will need to verify your email address before your account can be used.

Each person may have only one account, and accounts may not be shared, sold or transferred. You are responsible for keeping your password confidential and for activity that takes place on your account. If you believe someone has accessed your account without permission, please contact us immediately so that we can help secure it.

You pay for data using the balance in your wallet. You can fund your wallet through our payment provider, Monipay, with a minimum of ₦1,350.00 and a maximum of ₦135,000.00 per payment. Your wallet is credited once Monipay confirms the payment, which usually takes less than a minute.

If money has left your account but your wallet has not been credited, please contact us with the payment reference and we will investigate and resolve it with our payment provider.

Your wallet balance can be used only to buy services on Bunben Data Hub. It is not a bank account, does not earn interest and cannot be transferred to another customer. If a payment is later reversed or disputed, or an amount is credited to your wallet by mistake, we may deduct the corresponding amount from your wallet.

The data plans, prices and validity periods available are shown on our website. The price you pay is the price displayed when you confirm your order. We may change our plans and prices from time to time, but changes will never affect an order you have already confirmed.

When you confirm an order, the price is deducted from your wallet. You can follow the progress of each order from your transaction history, and we will notify you when it is completed.

You are solely responsible for entering the correct recipient phone number. We are not liable for data delivered to an incorrectly entered number, and such orders are not refundable. Please check the number carefully before confirming. The number must be an active MTN Nigeria line; if a number looks like it may belong to another network, we will warn you before you confirm.

Most orders are delivered within a few minutes. Delivery depends on MTN's services and on the limits MTN places on data sharing, so some plans may occasionally be shown as unavailable. If an order cannot be fulfilled, any amount deducted for it is refunded to your wallet in full.

Once data has been delivered, it cannot be cancelled, reversed, moved to another number or extended.

We want you to receive what you pay for. Refunds are handled as follows:

• Failed orders — if an order cannot be completed, for example because MTN rejects the number or the order cannot be delivered in time, the full amount is refunded to your wallet automatically.
• Orders under review — occasionally we cannot immediately confirm whether data was delivered. Rather than guess or risk sending it twice, we hold the order while we check. It will then be marked as delivered or refunded in full.
• Data not received — if an order shows as completed but the data did not arrive, please contact us within 7 days with the transaction reference. If we confirm that the data was not delivered, we will refund you in full.
• Incorrect numbers — orders delivered to a working number that you entered by mistake are not refundable, as explained in "Placing an Order".

Refunds for orders are returned to your wallet, where they are available to use straight away.

You can close your account at any time by emailing us at bunben2023@gmail.com from the email address registered to your account. If you have an unused balance in your wallet, we will return it to a Nigerian bank account in your name within 14 days, once we have confirmed your identity. Any transfer charges will be explained to you beforehand. Information about what happens to your personal data after closure is available in our Privacy Policy.

To keep our service safe and fair for everyone, you agree not to:

• use a card or bank account that you are not authorised to use;
• raise a payment dispute or chargeback for a payment you made and received value for;
• take advantage of any error or fault to obtain data or wallet credit without paying (if you notice one, please let us know);
• attempt to access another person's account or any part of our systems you are not authorised to use;
• use bots, scripts or other automated tools to access our website; or
• use our services for any unlawful or fraudulent purpose.

We may suspend or close an account that breaks these Terms or that we reasonably suspect is being used for fraud. Where possible, we will tell you why, unless we are prevented from doing so by law or an ongoing investigation. Wallet balances from genuine payments remain yours and will be returned as described in "Closing Your Account", unless we are required by law or a competent authority to hold them.

We work hard to keep our service available at all times, but we cannot guarantee that it will always be uninterrupted. From time to time, we may need to pause the service for maintenance or updates, and delivery may be affected by issues with MTN's network or other services we rely on. We will try to keep any disruption to a minimum, and any order that cannot be processed will be refunded in full.

The Bunben Data Hub name, logo, website design and content belong to us, and you may not copy or reuse them without our permission. MTN and its logo are trademarks of MTN and are used on our website only to identify the network whose data we sell.

We are responsible for delivering the data you pay for or refunding you as set out in these Terms. If we fail to do so, our liability to you for that order is limited to the amount you paid for it.

We are not responsible for losses caused by events outside our reasonable control, such as MTN network outages, problems with your device or internet connection, or incorrect information provided by you. We are also not responsible for indirect losses, such as loss of business or opportunity.

Nothing in these Terms limits our responsibility for fraud, or any liability that cannot be limited under Nigerian law.

We may update our services and these Terms from time to time. When we change these Terms, we will revise the "Last updated" date at the top of this page, and we will notify you by email or through a notification in your account before any significant change takes effect. Orders you have already confirmed remain subject to the Terms in force at the time you placed them.

If something goes wrong, please contact us first, including your transaction or payment reference where relevant. We aim to respond within one working day and will do our best to resolve the matter fairly and promptly.

If you are not satisfied with how we have handled your complaint, you may seek assistance from the Federal Competition and Consumer Protection Commission (FCCPC). Concerns about your personal data are covered in our Privacy Policy.

These Terms are governed by the laws of the Federal Republic of Nigeria. Any dispute that cannot be resolved between us will be decided by the courts of Nigeria.

If you have any questions about these Terms, please contact us:

• Email: bunben2023@gmail.com
• Phone or WhatsApp: 0803 085 9828